Accessibility Statement & policy

1. General:

We strive to ensure that its services are accessible to people with disabilities. We have invested a significant amount of resources to help ensure that its website is made easier to use and more accessible for people with disabilities, with the strong belief that every person has the right to live with dignity, equality, comfort and independence.

2. Accessibility on our website:

We make available a Website Accessibility Widget that is powered by a dedicated accessibility server. The software allows this website to improve its compliance with the Web Content Accessibility Guidelines (WCAG 2.1) and other government standards.

2. Enabling the accessibility menu:

The accessibility menu can be enabled either by hitting the tab key when the page first loads or by clicking the accessibility menu icon that appears on the corner of the page. After triggering the accessibility menu, please wait a moment for the accessibility menu to load in its entirety.

3. Disclaimer:

We continue our efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities. In an ongoing effort to continually improve and remediate accessibility issues, we also regularly scan our website to identify and fix every possible accessibility barrier on our site. Despite our efforts to make all pages and content on our website fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

4. Here for you:

If you are experiencing difficulty with any content on our website or require assistance with any part of our site, please contact us during normal business hours as detailed below and we will be happy to assist.

5. Contact us:

If you wish to report an accessibility issue, have any questions or need assistance, please contact our customer support below.



CANNABIS XPRESS (hereinafter referred to as “The Company”) endeavors to ensure all communications and available information are accessible to everyone, including those with disabilities, in alignment with the Ontario Accessibility for Ontarians with Disabilities Act, 2005 (hereinafter referred to as “AODA”) and its associated regulations or policies.


The Company pledges to establish an inclusive environment for all employees, customers, and potential visitors accessing our stores, offices, or any information and services provided by The Company. We are dedicated to upholding the standards mandated by the AODA, fostering an environment of unrestricted access to information and services. Individuals with disabilities are granted equal access to opportunities and information provided by The Company, and we are committed to meeting the diverse needs of all individuals with disabilities in a manner that respects their unique circumstances.


Accessible Formats: Refers to the presentation of information or communications tailored to accommodate individuals with disabilities. This may encompass options such as large print, recorded audio, electronic formats, braille, and other formats intended for use by individuals with disabilities. Communication Supports: Encompasses aids provided to facilitate effective communication and enable individuals to fully engage and participate. These supports may include captioning, alternative and augmentative communication aids, plain language materials, sign language interpretation, and other tools designed to enhance communication accessibility.

Top of Form

Our Commitments:

At The Company, we are dedicated to ensuring accessibility of information and communications to all individuals, catering to their diverse needs. We offer or facilitate the provision of accessible formats and communication supports for individuals with disabilities upon request. Additionally, we ensure compliance with the standards outlined in the Integrated Accessibility Standards Regulation, guaranteeing the accessibility of information and communications online.

Requests for accessible formats or communication supports should be directed to The company will promptly respond and engage in consultations with the requester to determine the most suitable format or type of support required. Accessible formats and communication supports are provided promptly and at no additional cost beyond that of the original format.


If The Company lacks control over the information due to contractual obligations or unconvertible alternative sources, accessibility may not be feasible. Additionally, physical assets within our premises may be unconvertible.

Unconvertible Information or Communications

Information or communications may be considered unconvertible in situations where technical limitations prevent conversion or when the required technology for conversion is not readily accessible. Should The Company determine that information or communications cannot be converted, a detailed explanation for this decision, along with a summary of the content in question, will be provided to the requester.

AODA: Accessible Customer Service Policy


At The Company, our dedication lies in ensuring that all customers, including those with disabilities, can access our products and services with dignity and independence. We are unwavering in our commitment to offering equal opportunities for all customers to access our offerings, aligning with the principles of good customer service practices. We firmly believe that every customer, irrespective of physical or mental disabilities, deserves the highest level of service. Therefore, we uphold the principles of dignity, independence, integration, and equal opportunity across all our goods and services.

Assistive Devices:

We are fully committed to aiding individuals with disabilities who utilize assistive devices to access, use, or benefit from our products and services. Although The Company does not provide assistive devices, individuals with disabilities are encouraged to use their own devices as required when engaging with our offerings.


Our dedication extends to communicating with individuals with disabilities in a manner that respects their specific needs. We provide comprehensive training to all employees interacting with customers to ensure they can effectively communicate and engage with individuals with various disabilities.

Service Animals and Support Persons:

At The Company, individuals with disabilities accompanied by service animals are warmly welcomed to all areas of our premises accessible to the public. Our staff, volunteers, and other personnel undergo thorough training to ensure they can interact appropriately with individuals with disabilities and their service animals. Additionally, we extend our welcome to individuals with disabilities accompanied by support persons, who are free to accompany them on our premises without any restrictions, guaranteeing uninterrupted access to their support persons.

Notice of Temporary Disruption:

In the event of anticipated or unforeseen disruptions to services or facilities for customers with disabilities, The Company will promptly notify affected customers. Notices will be prominently displayed, detailing the nature of the disruption, its expected duration, and alternative facilities or services, if available. Information will be disseminated through various channels, including conspicuous signage at the point of disruption, the main entrance, the nearest accessible entrance, our company website, contacting customers with existing appointments, or verbally informing customers when scheduling appointments. We are dedicated to employing any reasonable method to ensure customers are informed during disruptions.

Training for Staff:

The Company is dedicated to providing comprehensive training to employees, volunteers, and individuals representing us in interactions with the public or third parties. This includes, but is not limited to, store personnel, sales representatives, customer service agents, vendors, event operators, delivery drivers, and third-party agencies. Training will encompass those involved in developing and approving customer service policies, practices, and procedures. Training sessions will be conducted promptly and integrated into our onboarding process for new hires. Additionally, updated training will be administered in response to legislative changes or modifications to The Company’s procedures and practices concerning customers with disabilities. Records of training will be maintained, documenting the dates of training and the number of employees completing the sessions.

The training curriculum will include:

  • An overview of relevant legislation, such as the Accessibility for Ontarians with Disabilities Act, 2005, and the requirements of the customer service standard.
  • The Company’s accessible customer service plan.
  • Techniques for effectively interacting, engaging, and communicating with individuals with various disabilities.
  • Protocols for engaging with individuals who use assistive devices, service animals, or support persons.
  • Procedures to follow if a customer with a disability encounters difficulty accessing The Company’s products or services.
  • Ongoing training will be provided whenever updates are made to our accessible customer service plan.


At The Company, we are dedicated to not only meeting but exceeding customer expectations. We warmly welcome feedback to continually enhance our services, including our commitment to accessible customer service for individuals with disabilities. Customers who wish to provide feedback on The Company’s provision of goods, services, or facilities to individuals with disabilities can engage with store representatives or contact our Customer Service department via phone, email, or letter. We highly value this feedback as it allows us to identify areas for improvement and promptly address any concerns.

All feedback can be submitted to, and customers, employees, clients, and applicants can expect to receive a response within 5 business days.

Multi-Year Accessibility Plan:

The Company is committed to being customer-focused and inclusive. We continuously strive to enhance the accessibility of the store to ensure that all our customers, including those with disabilities, can effortlessly access the full range of products, tools, and services offered.

Multi-Year Accessibility Plan – Application:

This 2024 – 2029 Multi-Year Accessibility Plan has been developed to fulfill the obligations of the Ontario Accessibility for Ontarians with Disabilities Act, 2005, as amended. While specifically applicable to Ontario-based businesses, customers, and employees, The Company is steadfast in upholding the principles of non-discrimination, accommodation, and inclusion regardless of location. This Plan will undergo review and updating at least once every five years, or as otherwise stipulated by law.

Statement of Commitment:

The Company is devoted to treating all individuals in a manner that respects their dignity and independence. We champion integration and equal opportunity and pledge to address the needs of individuals with disabilities promptly. This commitment involves proactively eliminating barriers to accessibility and adhering to accessibility requirements mandated by law, including those outlined in the AODA.

We remain unwavering in providing goods and services to individuals with disabilities, aligning with the fundamental principles of independence, dignity, integration, and equality of opportunity.

General Requirements:

In addition to this Plan, The Company has established an Accessibility Policy accessible to all employees and available to customers upon request. This policy ensures that Ontario-based customers and employees as well as New Brunswick with disabilities are treated in a manner that upholds their dignity and independence.


The Company is dedicated to fair and accessible employment practices. We accommodate individuals with disabilities throughout the recruitment, assessment, hiring processes, and during employment.

Various resources are utilized for recruitment purposes. When posting open positions, information about the availability of accommodations is included in the posting. Applicants contacted for interviews are informed about accommodation availability during the recruitment process.

Successful applicants are apprised of accommodation policies. All new hires in Ontario and New Brunswick receive written employment offers with accommodation language. The Company educates employees on its policies for supporting individuals with disabilities through an internal manual, job postings, training, and engagement with Human Resources and accommodations teams. Upon request, The Company collaborates with employees to determine the accessible formats or communication supports necessary to perform their duties.

An accommodation plan is devised for each employee who has disclosed an accommodation need, with the employee’s involvement in its development. The Company may initiate dialogue to offer assistance to employees perceived to require accommodation. Accommodation plans encompass return-to-work and emergency response processes (as required). These plans are periodically reviewed, particularly in the event of changes in the employee’s disability, accommodation needs, or job role. The Company takes into account employees’ accessibility needs when managing performance, striving to enhance employee performance, productivity, and effectiveness to facilitate their success. Additionally, The Company considers what accommodations employees with disabilities may necessitate to thrive elsewhere in the business or to undertake new responsibilities within their current role.

AODA: Website Accessibility

Installed Software and Features: UserWay Website Widget

Features: screen reading, contrast changes, highlight links, adjustments to text size and spacing, pause animations, hide images, dyslexia friendly, change cursor, tooltips, page structure, change line heights and texts, dictionary and changing saturation.

Notes and Limitations: We chose a software that should provide website users with seamless access to accessibility. This software is not without limitations. If you notice any limitations that personally impact you as a user, please let us know through the Contact feature on our website and we will do our best to provide you wit the same seamless, accessible access.